● Professional Services · Maintenance & Support

Keep it running, keep it secure.

Network365 maintenance keeps your deployed solutions healthy, patched and supported — with proactive health checks, fast SLA-backed response and a named engineer who knows your environment.

SLA-backed response Proactive health checks
support · ticket queue
✓ #4821 patch applied · PRTG 24.x
↳ #4830 P2 · responded 11m · in progress
✓ #4815 health check · all green
⚠ #4833 firmware advisory · scheduled
✓ quarterly review · report sent
✓ uptime this quarter · 99.98%
Service scope

Proactive care for your investment.

Keep the solutions you've deployed performing, protected and current — without burdening your own team.

Patch & version management

We keep your platforms current with tested patches and planned version upgrades.

Proactive health checks

Scheduled reviews catch capacity, configuration and performance issues before they bite.

SLA-backed support

Priority response and resolution targets with a clear, contracted SLA.

Named engineer

A dedicated engineer who knows your environment — no re-explaining your setup each time.

Security advisories

We track vendor advisories and remediate relevant vulnerabilities on your behalf.

Periodic service review

Regular reviews of incidents, trends and recommendations keep your estate improving.

How it works

Support that stays ahead of problems.

1

Onboard

We document your environment, SLAs and escalation paths, and set a maintenance calendar.

2

Maintain

Scheduled health checks, patching and tuning keep platforms healthy and current.

3

Respond

When you raise a ticket, our SLA-backed team responds, resolves and keeps you informed.

4

Review

Periodic reviews surface trends and recommendations to reduce future risk.

Service levels

Backed by a clear SLA.

24×7Critical incident support
15 minCritical response target
NamedDedicated engineer
QuarterlyProactive service review
Network365 · Professional Services

Protect the investment you've made.

Book a scoping call and we'll propose a maintenance plan sized to your platforms, criticality and SLAs.